We're here to help you keep every transaction moving.
Our team responds to all requests within one business day.
Download the Wakala+ app or open the web app, tap Get started, and register with your phone number or email. You'll verify with a one-time code sent by SMS and email, then set a secure PIN.
Wakala+ supports major Tanzanian mobile-money networks (M-Pesa, Airtel Money, Tigo Pesa, Halotel) and banks (CRDB, NMB, NBC and more). We are continuously adding new integrations.
Use the “Forgot password” option on the login screen to reset via a one-time code. For PIN resets, contact support and we'll verify your identity before helping you reset it.
All transactions are PIN-protected, sessions are encrypted, and every sensitive action is recorded in an audit trail. See our Privacy Policy for full details.
Email us at support@wakala.plus from your registered address requesting deletion, and we will remove your account and associated personal data in line with our Privacy Policy.
Reach us any time at support@wakala.plus and include your registered phone number so we can assist you quickly.